At CBECL Construction, we value transparency and fairness in every business transaction. Our refund and return policy is designed to protect both our clients and our company while ensuring clarity on project commitments and material supplies.

1. Project Services (Design, Consultancy & Construction)

  • Non-Refundable Services: Payments made for design, consultancy, and completed construction works are non-refundable, as these involve professional hours, planning, and resource allocation.
  • Advance Payments: Any advance paid for project initiation is adjustable against the final project cost. In the event of cancellation before material procurement or fabrication, only unused advances may be refunded after deduction of administrative costs.
  • Cancellations: Cancellations after construction or fabrication has begun are not eligible for refunds, though work can be paused or rescheduled upon mutual agreement.

2. Steel Structures and Materials

  • Returns: Customized or fabricated steel structures (beams, frames, roofing sheets, etc.) cannot be returned, as they are made according to client specifications.
  • Refunds on Standard Materials: For unused, standard stock items (such as bolts, sheets, or fittings), returns may be accepted within 7 days of delivery, provided the materials are in original condition. A restocking fee may apply.
  • Defective Materials: If any material supplied by CBECL Construction is proven defective or does not meet agreed specifications, replacement will be provided at no additional cost.

3. Payment and Refund Process

  • Refund Timeline: Approved refunds will be processed within 14–21 business days through the original mode of payment or as mutually agreed.
  • Documentation: Clients must provide original invoices, contracts, or payment receipts to initiate any refund or return process.

4. Dispute Resolution

In case of disagreements, both parties agree to resolve disputes amicably. If needed, matters will be settled under the applicable laws of Bangladesh.


This policy ensures fairness while recognizing the customized nature of industrial steel building projects. For clarification or assistance regarding refunds or returns, please contact CBECL Construction directly by phone or email.